Policies

📦 Shipping Policy

At The Shippet, we work with trusted suppliers to deliver high-quality pet essentials straight to your door.

🕒 Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Once your order is processed, it will be shipped directly from our supplier.

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🚚 Shipping Time

Estimated delivery times are:

-Standard Shipping: 5–12 business days

-Delivery times may vary depending on the product, destination, and carrier.

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💰 Shipping Rates

-Standard Shipping: $5.99 on orders under $50

-Free Shipping: on orders of $50 or more

Shipping rates are calculated and shown at checkout.

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📍 Shipping Locations

We currently ship to:

-United States

-Selected international destinations (availability shown at checkout)

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🔍 Tracking Information

Once your order ships, you’ll receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

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⚠️ Important Notes

-Delivery times are estimates and may be affected by carrier delays, customs, or high-demand periods.

-Orders may arrive in separate packages if shipped from different suppliers.

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📩 Need Help?

If you have any questions about your order or shipping, feel free to contact us:

Email: customerservice@theshippet.com
Customer Support Hours:
Monday–Friday | 9:00 AM – 5:00 PM (EST)

We aim to respond within 24–48 business hours.